Customer Satisfaction Awards 2020 Apresiasi DAM Pada Dealer Honda di Jabar
Customer Satisfaction Awards 2020
Bonsaibiker.com – mas bro, ada acara yang menarik nih yang dilakukan PT Daya Adicipta Motora (DAM) selaku Main Dealer Sepeda Motor dan Suku Cadang Honda di Jawa Barat. Main Dealer Jabar ini kembali menggelar Customer Satisfaction Awards 2020. Ini merupakan wujud nyata apresiasi terhadap dealer-dealer yang telah memberikan pelayanan terbaik terhadap konsumen di Jabar mas bro.
Jadi ceritanya CS Awards merupakan agenda rutin tahunan DAM sejak 2009 lalu bro, gile dah 10 tahun. Tak kurang dari 220 Dealer Resmi Sepeda Motor Honda di Jawa Barat andil dalam ajang CS Award 2020 yang bertempat di Harris Hotel & Convention, Bandung pada 13 Februari 2020 lalu ini mas bro.
Menurut General Manager Honda Customer Care Center (HC3) DAM, Fenny Hasibuan, CS Award ini dalam rangka mengapresiasi Dealer-Dealer sepeda motor Honda di Jawa Barat. Dealer yang berprestasi dalam kualitas layanan prima demi mewujudkan loyalitas konsumen, maka itulah yang dapat nominasi.
Mas bro, CS Award 2020 ini memperlombakanbeberapa kategori diantaranya yaitu :
- The Best Customer Satisfaction Index.
- Best Customer Satisfaction Team.
- Best Customer Satisfaction Area yaitu para jawara di area masing-masing.
- Best Regular Dealer in Network Operational Standard.
- Best Wing Dealer in Network Operational Standard
- Best Customer Day
- Best PIC CRM
- Best Customer Relationship Management
- Best Frontline People in Mystery Shopping.
Mas bro, adapun penilaiain dalam even ini luarbiasa nlimet dan ketat mas bro.Para kontestan muti bersing ketat dalam memperrebutkan siapa yang jadi favorit juaranya. Penilaiannya yaitu menggunakan 2 metode yang dilakukan yaitu: Dealer Evaluation Program (DEP) yang menerapkan sistem penilaian dari sisi Internal. Kemudian dengan Customer Satisfaction Program (CSP) yaitu hasil penilaian dari hasil survey terhadap para konsumen.
Best Customer Satisfaction Index 2019 :
1. CV. Tridjaya Anugerah Sukses – Indramayu
2. CV. Agung Motor – Cipanas Cianjur
3. CV. Agung Motor – Cianjur
Wew, manteb deh, selamat buat para pemanangnya mas bro. Semoga lebih maju lagi dan lebih kompetitif lagi.
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